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Customer Satisfaction Survey

Please fill out the form below

Thank you so much for going on a rafting trip with Carolina Ocoee Outfitters.

The Staff at Carolina Ocoee Outfitters appreciates your business and would like to say "Thank You"!. All of us here truly value our relationship with you. We would appreciate it if you could put your experience with us into words. Please answer the nine questions below to help us become a better whitewater rafting company.

Please enter your email address for the drawing:

1. Overall, how SATISFIED are you with the American Whitewater Rafting Trip in general?

Extremely Satisfied	Somewhat Satisfied	Somewhat Unsatisfied	Very Dissatisfied	I Do Not Remember

2. What aspect of the raft trip could we enhance, to MOST improve your level of satisfaction?

3. What did you ENJOY most about the Carolina Outfitters raft trip?

4. Please rate the IMPORTANCE of the following characteristics when going rafting.

1 Extremely Important	2 Important	3 Somewhat Important	4 Insignificant
a. Finding information about rafting in our printed brochure

b. Finding our web site in the search engines

c. Finding information on our web site

d. Raft trip pricing

e. Offering different skill levels of raft trips

f. Offering rafting specials

g. Making Reservations

h. Rafting photographs

5. Compared to your other rafting experiences, how would you rate Carolina Outfitters Rafting on each of the following if applicable?

1 Much Better	2 Better	3 Similar	4 Much Worse
a. Ease of making a reservation

b. Food on the rafting trip

c. Rafting trips pricing

d. Overall quality of the rafting trip

e. Selection of different levels of ability on trips

f. Professionalism of your whitewater guide

6. After going rafting with Carolina Outfitters, rate your level of satisfaction with the following:

1 Extremely Satisfied	2 Satisfied	3 Unsatisfied	4 Very Unsatisfied
a. Convenience

b. Carolina Outfitters customer service

c. Directions to the meeting place usefulness

d. Rafting trip value for the price

e. Getting answers before going rafting quickly

7. Would you recommend Carolina Outfitters to others?

Absolutely	Most Likely	Unlikely	Absolutely not

8. While you were on the Carolina Outfitters Rafting trip, did you experience any problems?

9. Do you have any specific ideas and /or comments you would like to share with us to improve our rafting service?

Again Thank You, and have a great day!
Carolina Ocoee Outfitters

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If you have friends, or business associates, that want to go whitewater rafting, we would appreciate the introduction. The best way to do that is for you to let us know who they are by emailing us their name, address and phone number. We will mail them a brochure.
bdills@swain.main.nc.us

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A Green Company

Ocoee Rafting Outfitters is a
fully licensed and U.S. Forest Service approved company.
We are an equal opportunity outdoor recreation provider.

OCOEE RIVER OUTFITTERS, INC
FAMILY WHITEWATER RAFTING ADVENTURES
225 Industrial Dr., Ducktown, TN 37326
1-800-GOT-RAFT 1-800-468-7238
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